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Disclosure Statement

Disclosure Statement

Licensing Information

Adla Ltd is a New Zealand Financial Advice Provider and operates under a Class 2 Financial Advice Provider (FAP) licence issued by the Financial Markets Authority (FMA).
You’ll be able to find us on the Financial Service Providers Register (FSPR):
https://fsp-register.companiesoffice.govt.nz
FSP Number: 1009832


Nature and Scope of Our Advice

Adla provides advice on KiwiSaver and first home planning. This includes guidance on:

  • KiwiSaver fund type and provider selection
  • Contribution levels and projected balances
  • Building a savings and deposit plan to buy your first home
  • Advice and support around significant financial hardship withdrawals

We only give KiwiSaver advice on products from these providers:

  • Fisher Funds
  • Generate
  • Booster
  • Pathfinder
  • Milford
  • ANZ

We don’t give advice on other investments, insurance, mortgages or tax, but we’re happy to point you towards someone who can.


Digital Advice

Some of our KiwiSaver advice is given through a digital advice tool. The tool recommends a fund based only on the information you provide during the advice process. It does not take your wider financial situation into account, and is limited to KiwiSaver fund selection. You always have the option to talk through the recommendation with an adviser.


Fees and Commissions

Adla does not charge clients any fees directly for KiwiSaver advice. We are paid by product providers through either commission or trail-based remuneration, depending on the provider. We will always tell you what we are paid before you act on our advice.

You’ll still pay your KiwiSaver provider’s own fees on your account. These are set by your provider and explained in their Product Disclosure Statement.


Conflicts of Interest and Incentives

We do not have any volume agreements or preferred provider arrangements, and we do not receive volume-based bonuses from any provider.

Where we have a referral arrangement in place, we may share a portion of the commission we receive through that arrangement with the referrer. This costs you nothing and does not change our advice — we recommend the fund and provider that best fit your goals and needs, regardless of how you came to us. We follow a documented advice process and are legally required to prioritise your interests at all times.


Privacy

We handle your personal information in line with the Privacy Act 2020. Our privacy policy sets out what we collect, why we collect it, and how long we keep it.


Complaints Process

If you’re not happy with our service, we want to fix it. Here's how to make a complaint:

Step 1: Contact us directly

You can email: info@adla.co.nz
Or call: 022 454 7820

We’ll acknowledge your complaint within 2 working days and aim to resolve it within 10 working days. If it takes longer, we’ll keep you updated.

Step 2: If you’re still not satisfied

You can contact our external dispute resolution service:
Financial Services Complaints Limited (FSCL) — A Financial Ombudsman Service

Phone: 0800 347 257

Email: complaints@fscl.org.nz

Website: www.fscl.org.nz

This service is free and independent.


Your Rights and Our Duties

Under the Financial Markets Conduct Act, Adla and its advisers have legal duties to:

  • Prioritise your interests when giving advice
  • Act with care, diligence, and skill
  • Meet the competence, knowledge and skill standards set by the Code of Professional Conduct
  • Comply with the ethical standards and client care requirements in the Code

You can learn more at https://www.fma.govt.nz


Professional Indemnity and Client Funds

Adla Ltd holds Professional Indemnity Insurance to protect clients in the event of professional error.

We do not operate a trust account or hold client money. All KiwiSaver transactions are processed directly between clients and the product providers.
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Contact Us

Business Name: Adla Ltd
Email: info@adla.co.nz

Phone: 022 454 7820
Website: adla.co.nz
FSP Number: 1009832

Last reviewed: 4 August 2026

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